Terms & Conditions
A refund may be offered to the purchaser within 30 days of purchasing a float session/s.
A refund can only be issued if the float session/s hasn’t been used.
Membership plans are purchased via a monthly subscription which is renewed automatically. You can cancel at any time after the minimum membership of 60 days. Your membership is valid once you receive your confirmation email so you can book your first float straight away.
Platinum members who wish to share their membership, must provide the details of one named individual (name and email address) via email to firstname.lastname@example.org before this individual can float.
Unused sessions carry forward.
Our gift vouchers are valid for 12 months after the purchase date and may only be redeemed by the intended recipient.
The sessions within our packages can only be used by the person who purchased them or a person it has been purchased for and are not able to be shared with others.
Cancellations & Lateness
If you are unable to attend your booked session and would like to cancel, this must be done within 24 hours of your session via email: email@example.com or telephone: 0131 285 8770.
If a package of sessions has been purchased and sessions have been repeatedly cancelled on the day or there has been a “No Show”, this session will be deducted from that package.
If for any reason you are running late for your appointment please inform us as soon as possible. If your appointment runs more than 10 minutes late we may have to re-schedule due to the inconvenience this would cause other clients and may have to make a charge if we incur a loss as a result.
Terms and Conditions/Liability Waiver
I am over the age of 16. I am not under the influence of alcohol or illegal substances. If I am taking prescription medication, I have consulted with my doctor to make sure I can combine floating with my medication, and assume the responsibility for any risks.
I do not suffer from epilepsy, psychotic episodes, ear infections, respiratory or a communicable disease.
I’m not wearing a pacemaker and do not suffer from any serious heart disease, or IF I AM wearing a pacemaker, I have consulted my doctor and have been cleared medically under their authority, and assume the responsibility for any risks.
I understand that I am not permitted to smoke anywhere in or near the premises and that I must not cause, nor act in a way that causes damage to property or offence or annoyance to other customers, other users or staff.
I shall not contaminate the float tank water or harm the float tank or its equipment by introducing any organic waste or other organic materials thus causing an “incident”. I agree that I am liable to pay cleaning fees on the day of an incident should an incident occur during my float session, that requires special cleaning and I understand that this could cost up to £400 (being the minimum likely cost and loss incurred by Float Philosophy). I understand that if I am responsible for any incident or cause or allow any other loss to Float Philosophy that I must pay on demand but the company may instruct the third party to recover the cost for which I could be liable to pay.
I have no recent colourings or highlights in my hair, or IF I DO have colourings or highlights in my hair then I have left at least 2 weeks before my float session commences. (Please ask if you’re unsure)
I agree and acknowledge that I am using the Orbit® Floatation Tank at Float Philosophy at my own risk, fully understanding that while I use the facility, I could slip or fall owing to slippery surfaces even though Float Philosophy takes all reasonable measures to prevent such events occurring. I agree that improper use of equipment could result in injury to me or others, and I hereby release Float Philosophy, its employees, agents, and contractors from all claims resulting from my use of the facilities. I will listen to and follow instructions and explanations from Float Philosophy staff to minimise these risks to myself.
Our promise to you
Here at Float Philosophy, we’re committed to providing the best customer service possible with our friendly, happy and supportive team, we vow to make your experience as pleasant and as comfortable as you would expect it to be.
The Float Philosophy team offer 100% confidentiality for all of our clients.
The personal information you submit to us on the New Client Form will not be shared with any other persons or third party.
If for any reason you wish to make a complaint about your experience or you would like to provide us with feedback, please feel free to ask to speak to a member of staff after your session. If you do not feel satisfied and would like to discuss your concern further please do so in writing to our Float Philosophy Centre Manager, who will deal with your complaint in a discreet and professional manner.